Frequently Asked Questions

How do you work? What's the procedure with new projects?: For details on how we work, please read our How We Work page.
What are your payment terms?: Payment are made up front. We are done with a project when the customer is satisfied.
How do you price new projects?: We have a very standard pricing policy: we quote the amount of hours of work needed for the project and we multiply it by each houly rate and produce the final price. If we overprice the project, we discount the diference at delivery, if we underprice the project we don't charge anything over the agreed amount.
Does your price inlude VAT?: We charge VAT of 19% for clients based in The Netherlands and for private use in the European union
What payment methods do you accept?: We prefer wire transfers, but also accept PayPal payments including credit card.
How soon can we get started on my project?: It depends on the type of project and the work load we are having at that time.
What's your approach to cotinuing previously started work?: We avoid continuing on previously started coding, as some times it's more expensive than starting over and most of the times it's a bad solution in the long run. But it all depends on the type of work, its stage and the quality of the work so we are open to discussions.
What is your timezone? What hours of service you have?: The Netherlands is in the EET timezone, meaning GMT+1. Our work hours are 10:00 to 22:00 GMT+1. We are also available outside the specified hours for emergencies.

If you have further questions, please contact us.

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